KilaReviews for ServiceM8

When you mark a job as completed in ServiceM8, KilaReviews asks that customer for a Google review by SMS or email, at the time you choose. No typing in customer details.

How to connect

You need a KilaReviews account (from $97 a month per location plus GST, no contract) and to be an owner of it. The add-on itself is free.

1. In KilaReviews, go to Settings > Integrations and click Connect ServiceM8. Or start from ServiceM8: activate the KilaReviews add-on, and you'll be sent to KilaReviews to sign in or sign up.
2. Confirm two things: the people on your completed jobs are your customers, and KilaReviews can read your completed jobs.
3. Approve access in ServiceM8. You're brought back to KilaReviews, connected.
4. Choose when requests send and whether you want to approve each one first (see below). Many businesses turn on Approve before sending for the first week.

What KilaReviews reads

Only what it needs to send the request, and only for completed jobs:

• The customer's name, mobile and email (the job contact; if there isn't one, the client's primary contact, then the billing contact). Property managers are never asked.
• The job number, category and postcode, to show the job in your log and pick the right location if you have more than one.
• Your ServiceM8 account's ID and name, to know which account is connected.

KilaReviews only reads. It never changes anything in ServiceM8. Customer details are kept in your KilaReviews contacts so nobody is asked twice; see our privacy policy.

When requests send

• 10am the next morning (the default), straight away, 2 hours after the job is completed, a number of hours after, or the next day at a time you choose. Change it any time in Settings > Integrations.
• Texts only go out between 9am and 8pm in your location's time zone; anything outside that waits until 9am.
• Approve before sending: new requests wait at the top of Settings > Integrations until someone on your team approves or skips them.
• By SMS if the customer has a mobile, otherwise email (or choose SMS only, email only, or both). SMS uses your plan's SMS allowance.

Who isn't asked

• Anyone asked in the last 90 days, at any of your locations.
• Anyone who has opted out (every request has an easy way to opt out, and replying STOP works).
• Anyone who looks like they've already left you a Google review.
• Jobs with no contact that has a mobile or email.

Every job KilaReviews receives is listed under Jobs received in Settings > Integrations, with what happened: queued, sent, waiting for approval, or skipped and why.

More than one location

If you use one ServiceM8 account for several locations, add location rules by job category or postcode, and choose a default location for everything else. If each location has its own ServiceM8 account, connect each one and give it its own default location.

How to disconnect

Click Disconnect in KilaReviews, Settings > Integrations, or turn the KilaReviews add-on off in ServiceM8. Disconnecting in KilaReviews stops new jobs straight away and deletes its access to your ServiceM8 account; turning it off in ServiceM8 takes effect within the hour. Requests waiting for approval aren't sent. Requests already scheduled for later still send unless you cancel them on the Send requests page. Sent requests and your contacts stay in your history.

Need help?

Email hello@kilareviews.io or send us a message. We're in Brisbane. Already a customer? Open Settings > Integrations.