Draft for legal review. This document hasn't been checked by a lawyer yet and may change before KilaReviews launches.

These terms are between your business and Kila Enterprises Pty Ltd (ABN 64 679 757 405), "we", for the use of KilaReviews. By signing up you agree to them on behalf of your business.

The service

KilaReviews helps your business ask customers for Google reviews, monitor your reviews, and reply to them with AI drafts that a person approves. Features depend on your plan, as shown in the app and on our website.

Plans, prices and GST

• Starter is $97 and Pro is $147 per location, per month. Prices exclude GST; 10% GST is added on your tax invoice.
• Your plan includes a monthly SMS allowance per location. Extra SMS are available in packs of 100 for $15 plus GST; packs don't expire.
• When you add or remove a location, or change plan, your bill is adjusted for the rest of the month on your next invoice.
• There are no setup fees and no contracts.
• We'll give you at least 30 days' notice of any price change, by email to your business's owners.

Cancelling

You can cancel any time in Settings. Cancelling takes effect at the end of your current billing period, and you won't be charged again. We don't refund part months or unused SMS packs, except where the law requires. After cancelling you can still export your data, and your review page and QR codes keep working.

Late payments

If a payment fails, we'll let you know and try again. If it's still unpaid after 7 days, review requests pause until it's paid. Your review page, reviews, replies and data are not affected.

Your responsibilities

• Only send review requests to your own customers (people your business has dealt with), and stop when anyone opts out. You confirm this when you set up your business: "We only send review requests to our own customers, and stop when anyone opts out." It's the basis for contacting them under the Spam Act 2003 (consent inferred from your existing customer relationship).
• Follow the Spam Act 2003: KilaReviews adds an opt-out to every message and blocks people who opt out.
• Follow Google's review policies and the Australian Consumer Law: don't offer incentives for reviews, don't ask only customers you expect to be happy, and don't write, edit or buy reviews.
• Check every AI reply draft before you post it. You're responsible for what your business posts.
• Keep your sign-in details secure, and tell us if you think someone else has used them.

Your data

Your business owns its data: contacts, reviews, replies and feedback. You can export it at any time. We handle it as set out in our privacy policy.

Availability and changes

We work to keep KilaReviews available, but it depends on services we don't control, including Google, Twilio and Resend. We may change features over time, and will tell you about changes that significantly affect you.

Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent the law allows:

• our liability is limited to supplying the service again or paying the cost of having it supplied again;
• our total liability to you is limited to the fees you paid us in the 12 months before the claim; and
• we're not liable for indirect or consequential loss, for outages of services we rely on (including Google, Twilio and Resend), or for replies and messages your business sends or posts.

Ending these terms

We may suspend or close an account that breaks these terms, for example by sending messages without consent, after letting you know where we reasonably can.

General

These terms are governed by the laws of Queensland, Australia. Questions? Email hello@kilareviews.io.