Other review sites

Google comes first, but you can also give customers the choice of Facebook, ProductReview, Yellow Pages or another site where you'd like reviews.

How it works

When a customer gives you 4 or 5 stars on your review page, they see the button to leave a Google review. Any other review sites you add show underneath it, as "Review us on Facebook" and so on, in the order you choose. Customers pick one; there's no pressure to do more than that.

Every click is counted. You'll see clicks for each site under Clicks by review site in Reports, and in your monthly summary email.

Adding a site

1. In KilaReviews, go to Settings > Locations. Owners can add review sites; everyone on the team can see them.
2. Under the location, find Other review sites and click Add review site.
3. Choose the site, paste the link (see below) and save. It shows on that location's review page straight away.
4. Use the arrows to change the order, the eye to hide a site for a while, or the bin to remove it. Clicks it already had stay in your reports.

Each location has its own list, so a business with several locations can link each one to its own Facebook Page or listing. Up to 8 sites per location.

Finding the right link

• Facebook: your Facebook Page's address with /reviews on the end, for example facebook.com/yourpage/reviews. Reviews (recommendations) must be turned on for your Page, or customers won't be able to leave one. Check by opening the link while logged out.
• ProductReview: your listing's address with /write-review on the end, for example productreview.com.au/listings/your-business/write-review.
• Yellow Pages: your listing's address on yellowpages.com.au. Customers leave a review from your listing.
• Another site (for example TrueLocal or Houzz): choose Other site, give it a name and paste the page where customers review you. You can add a small square icon; without one, the site's initials are shown. Houzz prefers that you ask through its own Get Reviews tool, so check its rules before adding it.

Links must start with https://. KilaReviews checks that a Facebook, ProductReview or Yellow Pages link really is on that site.

Sites you can't add, and why

• Trustpilot: its rules don't allow review invitations that only customers who rated you well will see, which is how the review page shows these links.
• Yelp: Yelp asks businesses not to ask anyone for reviews, and filters out reviews it thinks were requested.
• hipages: only customers who hired you through hipages can review you there.
• Oneflare: closed in 2026 and now part of Airtasker, so its links no longer work.

Good practice

• Never offer a discount, gift or prize for a review, on any site. Most review sites ban it, and it can mislead other customers.
• Don't ask for a particular star rating, and never write reviews for yourself or ask staff or family to.
• Reply to reviews on each site from that site's own business tools. KilaReviews syncs and drafts replies for Google reviews only.

Need help?

Email hello@kilareviews.io or send us a message. Already a customer? Open Settings > Locations.