Messagin-Messaging Reports | Kila Reviews

Customer Messaging Reports

Enhance Customer Experience with Messaging Insights

Optimize Customer Experience: Monitor Active Conversations and Response Times by Location and Employees for Consistent, High-Quality Experiences.

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Experience Score

Measure Customer Sentiment for Actionable Insights

Real-Time Customer Happiness Assessment: Utilize Experience Score to Capture Customer Voice and Measure Overall Experience Effectively

Messages Received

Track Message Volume for Insightful Analysis

Track Customer Contacts Over Time: Filter Data by Location, Source, or Sentiment for In-Depth Insights

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Active Conversations

Stay Updated on Ongoing Conversations

Optimize Responses and Drive Conversions: Filter Conversations by Leads and Customers to Enhance Customer Satisfaction

Response Time

Monitor Agent Productivity for Enhanced Performance

Ensure Speedy and Superior Experiences: Track Average Response Times Across Locations, Sources, and Employees for Consistent Excellence

Google Analytics Integration

Monitor Webchat Performance with Google Analytics

Gain Comprehensive Insights: Integrate Webchat Reporting with Google Analytics to Understand the Full Customer Journey from Acquisition to Conversion

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FAQ

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