Customer Messaging Reports
Enhance Customer Experience with Messaging Insights
Optimize Customer Experience: Monitor Active Conversations and Response Times by Location and Employees for Consistent, High-Quality Experiences.

Experience Score
Measure Customer Sentiment for Actionable Insights
Real-Time Customer Happiness Assessment: Utilize Experience Score to Capture Customer Voice and Measure Overall Experience Effectively
Messages Received
Track Message Volume for Insightful Analysis
Track Customer Contacts Over Time: Filter Data by Location, Source, or Sentiment for In-Depth Insights


Active Conversations
Stay Updated on Ongoing Conversations
Optimize Responses and Drive Conversions: Filter Conversations by Leads and Customers to Enhance Customer Satisfaction
Response Time
Monitor Agent Productivity for Enhanced Performance
Ensure Speedy and Superior Experiences: Track Average Response Times Across Locations, Sources, and Employees for Consistent Excellence




Google Analytics Integration
Monitor Webchat Performance with Google Analytics
Gain Comprehensive Insights: Integrate Webchat Reporting with Google Analytics to Understand the Full Customer Journey from Acquisition to Conversion
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